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Shipping & Returns

Shipping Information

  • We ship via Blue Global to any USA Fastenal branch. Orders cannot be shipped to Canada or Mexico via Blue Global.
  • For orders shipping via Blue Global you must enter your four digit branch code on the Billing and Shipping Page during the checkout process.
  • Although most items are available within 48 hours, please allow up to 2 weeks for shipment from Excel Images as inventory levels do change.
  • When shipping via Blue Global Excel Images will not be able to track your order.  Please allow 1-2 weeks in transit.  Use the following steps to track Blue Global packages:   FastNet>FastHelp>Create New Ticket>Distribution Support>Tracking>Blue Global.  You will need to provide your name, 4 letter branch code followed by “xcel” (example: ihubxcel) vendor #: 134666.
  • Please use the following steps for questions regarding lost/damaged packages via Blue Global: FastNet>FastHelp>Create New Ticket>Marketing>Workwear/BTS Apparel. You will need to provide your name, 4 letter branch code and Fastenal vendor #: 134666.
  • For any other questions concerning shipping Blue Team Sports via Blue Global please call Jodi Halverson at 507.453.8842 or email at:  jhalvers@fastenal.com.  For questions regarding product or the order processing call Excel Images at (800) 328-5900.
  • Expedited shipping orders must be placed as a phone order and will ship either USPS or UPS.  Shipping charges will not be refunded if your order is placed any way other than a phone order. Once your order has been placed, please contact us at (800) 328-5900 and a customer service representative will assist you. Please have your credit card information and your order number available when calling. For non Blue Global shipments to Alaska, Hawaii, and Puerto Rico, please place your order as a phone order (actual shipping costs will apply and your order will be shipped via the USPS).  Please note that we cannot ship to P.O. boxes.

Return and Exchange Policy

  • Due to corporate participation and program guidelines NO credit will be issued for returns.
  • Exchanged items must be returned in new or unused condition and contain all original materials included with the shipment along with a return authorization (RA) number. Please contact us at (507) 454-2000 and speak with a customer service representative to receive a RA number.
  • Exchanges will only be allowed for product with the same or greater value. For greater valued items, buyer will be responsible for the full price difference.
  • Exchanges will only be accepted within 30-days of shipping date and will NOT be accepted without prior authorization.
  • Authorized exchanges must be shipped to Excel Images via UPS or USPS not via Blue Global.

Defective Merchandise or Items Received In Error

  • In the event you receive an item in error, is incorrectly shipped to you or has a manufacturing defect, we will replace it with the item originally ordered at no additional cost as long as you notify us about the issue within 14 Days from the original date of shipment. You may be asked to provide a photographic image of the merchandise.

Personalized or Customized Items

  • Any item that is personalized or customized cannot be returned due to customer errors such as spelling, number entry, or buyer remorse.
  • If you receive your order confirmation and find there was a spelling or number entry error, please contact a CSR as soon as possible. Although it may not be possible, we will make every attempt to change the order before it reaches production.
  • If you have questions regarding sizing, please contact one of our CSR’s who will gladly assist you with any information you may require.
     
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